Cape Robbin Wholesale
1943 WEST MISSION BLVD, BUILDING F , POMONA,CA 91766
TeI: (626)810-8080 Fax: (626) 810-0188
RETURN MERCHANDISE PROCEDURES:
Contact Cape Robbin Wholesale at (626) email@example.com to Return Merchandise.
Before returning any item, you must email us or call for to return Please be informed that ANY FORM (expedite/international/regular) of shipping cost is non-refundable.
For Exchange/Return We have 30 days return policy, but it would be better to contact us within 14 days (* form the day you received the item) to avoid late return.
Please include the four key elements:
1.Your order ID# or the S/O number printed on the top of the packing slip along with shipping date and tracking.
2. The reason for the return;
3. Your contact information, such as phone number and email.
4. On the items with defects, please provide the proof,such as photos.
* Items received by Cape Robbin Wholesale must be in like-new condition & in their original packaging with all necessary accessories and full pair qauntitys. 15% per case will be charged if no original box returns with merchandise.
* Freight collect or C.O.D. returns will also be refused.
*If you want to exchange to different size run, color or style, just ship the package back to us at your own cost,any exchange you wish will be charged shipping cost + re-stocking fee.
* Cost difference may apply when exchanging an item.
* Expedite Exchange. If you want the replacement to be shipped immediately rather than waiting, please contact us to order the correct size run, color, style you would like to exchange, and we will issue you a credit on the item you have in hand once we receive it. This way it will shorten your exchange time to 5 days.