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Return Policy

Cape Robbin Wholesale
1943 WEST MISSION BLVD, BUILDING F , POMONA,CA 91766
TeI: (626)810-8080 Fax: (626) 810-0188
Ecommerce@caperobbin.com
 

RETURN MERCHANDISE PROCEDURES:

Contact Cape Robbin Wholesale at (626) 810-8080/ecommerce@caperobbin.com to Return Merchandise.

Before returning any item, you must email us or call for to return Please be informed that ANY FORM (expedite/international/regular) of shipping cost is non-refundable.

For Exchange/Return We have 30 days return policy, but it would be better to contact us  within 14 days (* form the day you received the item) to avoid late return.

Please include the four key elements:

1.Your order ID# or the S/O number printed on the top of the packing slip along with shipping date and tracking.
2. The reason for the return;
3. Your contact information, such as phone number and email.
4. On the items with defects, please provide the proof,such as photos.
For Exchange

* Items received by Cape Robbin Wholesale must be in like-new condition & in their original packaging with all necessary accessories and full pair qauntitys. 15% per case will be charged if no original box returns with merchandise.

* Freight collect or C.O.D. returns will also be refused.

*If you want to exchange to different size run, color or style, just ship the package back to us at your own cost,any exchange you wish will be charged shipping cost + re-stocking fee.

* Cost difference may apply when exchanging an item.

* Expedite Exchange. If you want the replacement to be shipped immediately rather than waiting, please contact us to order the correct size run, color, style you would like to exchange, and we will issue you a credit on the item you have in hand once we receive it. This way it will shorten your exchange time to 5 days.

*For Items you don't like or *changed mind *.The item should be shipped back to us at your own cost. We will issue a credit once item is receive in our facility * Any expedited shipping cost is non-refundable. Any shipping charge for non-free shipping items is non-refundable

For Wrong Item or Defective item:

*Please email us and please take a photo of any item that's wrong or
defective.
* If you receive a wrong order (color, style, and/or size run ) 

*We will issue you a Store credit upon receiving the returns/exchanges on your behalf.

REFUNDS ARE ONLY MADE FOR INCORRECTLY SHIPPED ITEMS , OR DAMAGED RETURNS

International Returns: (Outside of the United States)
* The buyer has to ship the item back at his/her own cost.
* Cape Robbin reserves the right to reject any packages with high duty.
* The international shipping fee is nonrefundable.

For Refused or Undeliverable Packages:
*We do not take responsibility for any returned packages with a failed delivery, multiple
delivery attempts, insufficient address information, or package refusal.

* We are not responsible for the shipping and return shipping cost if applicable.
* We will collect the return to sender shipping cost before we send the package back or
deduct the cost on your item price if you decided to do a refund.
* Packages refused by customers may be submitted to additional shipping cost charges by
the postal carrier.

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